Frequently Asked Questions
Double Points:
Double Points:
•Double Points will only apply to purchase activity during the promo window. Non-purchase actions like reviews, referrals, or social follows will earn their standard point values.
• The multiplier will apply on top of your existing tier’s earn rate
• Points earned before tier change are calculated using the prior tier rate, and points earned after tier upgrade use the new tier’s rate.
How do I sign up for the loyalty program?
How do I sign up for the loyalty program?
You are auto enrolled into the Loyalty program when you create a profile (profile is created from the first purchase).
What benefits do I get as a rewards member?
What benefits do I get as a rewards member?
Earn 1 point for every $1 spent, plus extra points as indicated above.
Do rewards automatically apply to my purchase?
Do rewards automatically apply to my purchase?
Yes, if you have a registered account.
Is there a limit to how many points I can earn?
Is there a limit to how many points I can earn?
No, you can earn as many points as you want.
Do points expire?
Do points expire?
Yes, points expire 24 months after you start accumulating, we will notify you 14, 7 days in advance.
Do I earn points if my order is canceled?
Do I earn points if my order is canceled?
No, if an order is cancelled, points earned from that purchase will be deducted from the points balance.
What happens if I return an order?
What happens if I return an order?
Points used for returns will be credited back; points earned will be deducted.
Where can I view or edit my account information?
Where can I view or edit my account information?
Login to your profile to view and update your details.
Do previous orders accumulate points?
Do previous orders accumulate points?
No, only orders placed after 3/20/2025 (program launch) are eligible to earn points.
Can I cancel my membership in the rewards program?
Can I cancel my membership in the rewards program?
Yes, please contact us to remove your account from the program.
Have additional questions?
Have additional questions?
Visit Terms and Conditions or chat with us between 9:30am-6:30pm ET.
