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Product Warranties / Safety and Usage

WARRANTY REQUEST FORM

Please click here for warranty request form

CORELLE® SAFETY AND USAGE INSTRUCTIONS

SAFETY AND USAGE INSTRUCTIONS

 

CORELLE® Glass Dinnerware

with porcelain or stoneware mugs

 

Read these instructions carefully before using your Corelle product.

Wash your new CORELLE® dinnerware before using to remove clear protective coating.

DINNERWARE PLATES AND BOWLS ARE MADE OF GLASS. MUGS ARE MADE OF PORCELAIN OR STONEWARE. REVIEW INFORMATION ON BOTTOM OF ITEMS PRIOR TO USE.

ALL GLASS, PORCELAIN AND STONEWARE CAN BE BROKEN and care should be taken in handling. A drop or knock against a hard object may cause immediate breakage or enough damage so that the item breaks later for no apparent reason. Such breakage may make a noise and can break into many small pieces. Be careful in handling as pieces may be sharp.

 

WARNINGS   

FAILURE TO FOLLOW THE WARNINGS BELOW MAY CAUSE AN ITEM TO BREAK OR SHATTER IMMEDIATELY OR LATER, RESULTING IN PERSONAL INJURY OR PROPERTY DAMAGE. THIS PRODUCT IS INTENDED FOR NORMAL HOUSEHOLD USE ONLY. THIS PRODUCT IS NOT INTENDED FOR INDUSTRIAL OR COMMERCIAL USE.

•    DO NOT USE ON STOVETOP, under a broiler/griller, under a microwave browning element, in a toaster oven, or on or near any other direct heating source such as range heat vents, pilot light, open flames, etc.

•    AVOID SUDDEN TEMPERATURE CHANGES. DO NOT add liquid to a hot item, place a hot item on a wet surface, or handle with a wet or cold cloth. These sudden temperature changes may cause the item to break or shatter. Handle hot items with a dry cloth or potholder.

•    DO NOT use to microwave popcorn or to hold or support popcorn bags, microwave convenience foods with special browning wrappers, etc. Some convenience food packaging is designed to heat rapidly in a microwave oven and may cause breakage.

•    DO NOT heat an empty vessel in a microwave oven. It may become too hot to  handle, crack or break.

•    DO NOT heat a small amount of food in larger dish in a microwave oven. It may become too hot to handle, crack or break.

•    DO NOT overheat oil or butter in microwave. Use minimum amount of cooking time.

•    DO NOT use or repair any item that is chipped, cracked, or severely scratched. Damaged items may break or shatter without warning.

•    DO NOT abuse by dropping or hitting against a hard object.

•    DO NOT use abrasive cleanser, scouring pads, or any object that will scratch items.

•    Place stoneware items on dry placemat or tablecloth to avoid scratching surfaces. The bottom of stoneware items may be rough.

DISCONTINUE USE SHOULD ANY ITEM BE MISUSED IN ANY MANNER AS STATED ABOVE, AS DAMAGED ITEMS MAY BREAK WITHOUT WARNING

 

USES:

CORELLE® Dinnerware can be used for serving and re-heating food. CORELLE Dinnerware can be used in microwave and pre-heated conventional ovens up to 350˚ F (176˚ C). To warm empty dinnerware for serving, use pre-heated conventional oven only. Porcelain and stoneware mugs are microwavable.

 

CARE:

Wash by hand or in automatic dishwasher. Load items to avoid bumping against other items during cycle. To remove gray or rust marks, clean with non-abrasive cleanser. If scouring is necessary, use only plastic or nylon cleaning pads with non-abrasive cleansers. DO NOT allow stoneware or porcelain mugs to soak/stand in water for an extended period of time. Applied heat after soaking may cause glaze cracking.

 

Corelle Brands Consumer Care Contacts:

Corelle Brands USA/Canada: Web: www.corelle.com

Corelle Brands Mexico, S. de R.L de CV: Tel: 5255 5378-3090

EMAIL: contactomexico@corellebrands.com

Corelle Brands (Asia Pacific) Pte Ltd - Shanghai: Tel: 86-21-5836-5343

Corelle Brands (Asia Pacific) Pte Ltd - Japan: Tel: 81 3-3441-8109

Corelle Brands (Asia Pacific) Pte Ltd - Singapore:Tel: (65) 6468-2008

EMAIL: AsiaConsumer@ corellebrands.com

Corelle Brands (Asia Pacific) Pte Ltd - Taiwan: Tel: 0800-013-482

Corelle Brands (Australia) Pty Ltd Sydney Metro: Tel: 61-2-9317-1000

Other Areas: Tel: 1-800-251-643

Corelle Brands (Korea) Co. Ltd: Tel: 822-2670-7800

 

CORELLE is a registered trademark, used with permission by Corelle Brands LLC, Rosemont, IL 60018.

 

After your purchase

If you have any questions, concerns, or if your set has arrived damaged, please contact us in the USA vis this website.

For your convenience, please do not return this product to the store.

We will work with you directly to resolve any problems, within the limits of the warranty otherwise applicable to this product. Corelle Brands LLC is committed to quality products and superior customer service.

International Regions:

Please see the contact list on our warranty for locations.

CORELLE® STONEWARE DINNERWARE USE & CARE AND WARRANTY

SAFETY, USE AND CARE

 

Read and save these instructions for best results with your new dinnerware.

 

These instructions apply to Corelle® Stoneware products.

 

Note: for Corelle Vitrelle, Corelle Everyday, Corelle Coordinates and Corelle Nature, refer to those separate Safety, Use and Care instructions.

 

Safety Warning

All dinnerware can break, including stoneware plates, bowls and mugs. You can help prevent damage and personal injury by following these guidelines.

 

1. When used near extreme heat, stoneware can break.

DO NOT use with:

 

StandardCountertopOther

Stovetop

Broiler

BBQ Grill

Microwave Browning Element

Stovetop Pressure Cooker

Toaster/Countertop Oven

Air Fryer

Slow Cooker/Crockpot

Rice Cooker

Grilling Appliance

Pressure Cooker

Multicooker

Direct Heating Source

Open Flames

Camping Stove

 

2. When heated or cooled too rapidly, stoneware can break.

 

While cooking, DO NOT:After cooking, DO NOT:

Transfer directly from freezer to microwave

Add liquid to hot items

Use to microwave popcorn

Microwave while empty

Microwave a tiny amount of food

Overheat oil or butter in the microwave

Use for foods with browning wrappers

Use to boil water (see note 2)

Place hot items in sink

Place hot items on a metal stove grate

Place hot items on a wet or cold surface

Handle hot items with a wet or cold cloth

 

Notes

  • The safest place for hot items to cool is on a cooling rack, dry potholder or dry cloth.
  • DO NOT boil water in any Corelle item on a stovetop.

 

3. If handled or cleaned improperly, stoneware can scratch or develop fine cracks, and can eventually break.

 

When handling, DO NOT:When cleaning, DO NOT:

Bump against hard objects

Attempt to repair when cracked

Use abrasive cleanser or abrasive scouring pads

Clean with hard objects, such as metal

 

Notes

  • If items crack or break, stop use immediately and USE CARE when picking up sharp pieces to avoid cuts.

 

Use

Your dinnerware is designed for serving food, and can also be used for reheating and storing food.

 

Can be used in:Stoneware Plates
and Bowls
Stoneware Mugs
with Silicon
Microwave
Refrigerator
Freezer

 

Notes

  • Handle hot items with a potholder or dry cloth.

 

Care

Cleaning carefully will help keep your dinnerware in good condition.

 

Can be cleaned:Stoneware Plates
and Bowls
Stoneware Mugs
with Silicon
Dishwasher
Hand washing
Cleaning padsPlastic or nylon onlyPlastic or nylon only
CleanserNon-abrasive onlyNon-abrasive only

 

Notes

  • Before first use, wash dinnerware items thoroughly.
  • Allow items to cool before placing in sink or water.
  • When using a dishwasher, load items to avoid bumping against other items.

 

IN CASE OF PROBLEMS Please do not return this item to the store. We will work with you directly to resolve any problems, within the limits of the warranty for this product. Corelle Brands LLC is committed to quality products and superior customer service.

 

For more information, contact Consumer Care.

 

LIMITED WARRANTY

 

Corelle® StonewareDinnerware: OneYear Limited Warranty

 

InstantBrands LLC promises to replace any CORELLE stonewaredinnerware item(plates, bowls, mugs) with a manufacturing defect within ONEyear from date of purchase. If the exact item is not available, it will be replaced with a comparable item. The foregoing warranties only apply to products damaged during normal household use. These warranties do not cover damage resulting from misuse, negligence, accidental breakage or attempted repair. For these warranties to apply, the owner must follow theapplicableSafety, Use and Careinstructions. Incidental and consequential damages are expressly excluded from this Warranty. Some jurisdictions do not allow this exclusion or limitation, so the above may not apply to you. These warranties give you specific legal rights. You may also have other rights, which vary from jurisdiction to jurisdiction. This warranty is applicable to CORELLE products purchased through authorized dealers in each country, and void for CORELLE products purchased from other parties.

 

Should a warranty problem develop, contact Consumer Care atwww.corelle.com.KEEP THE PRODUCT;you may be asked to return it.

 

CORELLE is aregistered trademarkof InstantBrands Holdings, Inc.

 

© 2022InstantBrands LLC

 

Consumer Care

Soins aux consommateurs

Atención al consimidor

 

REGION / RÉGION / REGIÓNCONTACT / CONTACT / CONTACTO
U.S./Canadawww.corelle.com
Mexicomx.corelle.com
Shanghai86-400-680-3262
Japan81 3-3441-8109
Singapore / Singapura

(65) 6468-2008

AsiaConsumer@corellebrands.com

Taiwan0800-013-482
Australia

02-9317-1000 (Sydney Metro)

1800-251-643 (other areas)

Korea

822-2670-7886

KoreaCustomerService@corellebrands.com

 

CORELLE® DINNERWARE - VITRELLE® GLASS WARRANTY

Corelle Brands LLC will replace any item of Corelle® Vitrelle® glass dinnerware that should crack, break or chip within THREE YEARS from date of purchase. PORCELAIN AND STONEWARE MUGS ARE NOT INCLUDED. If the exact item is not available, it will be replaced with a comparable item. This warranty only applies to products damaged during normal household use. It does not cover damage resulting from misuse, negligence, accidental breakage or attempted repair.

For this warranty to apply, the owner must follow the Safety, Use & Care instructions. If you wish to make a warranty claim, contact the Corelle Brands Customer Care Center

KEEP THE PRODUCT, as you may be asked to return it. Incidental and consequential damages are expressly excluded from this warranty. Some jurisdictions do not allow this exclusion or limitation, so the above may not apply to you. This warranty gives you specific legal rights. You also may have other rights, which vary.

PYREX® SAFETY AND USAGE INSTRUCTIONS

Pyrex® glassware is designed to be as versatile as it is long lasting.  You can use it to prepare, store, cook, bake, warm or reheat food—in pre-heated conventional and convection ovens, or in microwaves.  And cleanup is easy – just place your Pyrex® glassware in the dishwasher.  As with any glass product, there are a few common-sense precautions to keep in mind for your safety when using Pyrex® glassware. Your safety is important to us, so please read the guidance below.  If you don’t use Pyrex® glassware in a way that is consistent with this guidance, it could break and cause injury.

 

Be sure to read the entire safety and usage instructions accompanying your Pyrex® glassware before use.

Avoid Hard Knocks

While Pyrex® glass is heat strengthened, through a thermal tempering process, to be durable and long-lasting, Pyrex® glassware-- any glass products, for that matter--can break if it’s dropped, knocked against a hard surface, or struck with a hard utensil—so handle your Pyrex® glassware with care.  If a piece of Pyrex® glassware does become chipped, cracked or deeply scratched, don’t use it, as its strength may be compromised and it could break or shatter (even long after a chip or crack appears).

And if you do break a piece of Pyrex® glassware, use thick gloves and a great deal of caution cleaning the broken glass, as pieces can be extremely sharp and be widely spread from the point of breakage.

 

Protect Your Hands from Burning

Of course glassware gets extremely hot in both conventional and microwave ovens, so use protective pot-holders to handle heated glass--don’t ever touch the hot glass with your bare hands, or allow it to come into contact with your body.  Keep hot glass well out of children’s reach.

 

Don’t Subject Glass to Sudden Temperature Changes or Direct Heat Sources

  • Uneven heating, direct contact with heating elements, and sudden temperature changes (hot glassware coming in contact with something cool or wet, or cold glassware coming in contact with something very hot) can cause glass to shatter or break.  To avoid this, follow these precautions:
  • Always preheat your oven before placing your Pyrex® dish inside it.  While the glass is designed for temperatures typically used in baking, it can break when exposed to the direct heat element while the oven is preheating.
  • Do not use Pyrex® glassware on the stovetop (open flame, electric burner), under the broiler, in a toaster oven, or on a barbecue grill.  This type of usage exposes Pyrex® glassware to potentially damaging direct heat sources.
  • Before cooking items that may release liquid (including fat, food juices, or moisture from frozen foods) in your Pyrex® glassware, add a small amount of liquid to cover the bottom of the dish before you put it in the oven.  This serves to minimize any potential sudden temperature change that may occur as the food releases liquid.  Once a Pyrex® dish is already hot, do not add liquid to it (for example, by basting with liquid not already in the dish).  Adding liquid to hot glass may compromise the product’s strength, potentially resulting in breakage.
  • Avoid placing a hot Pyrex® dish directly on a countertop or wet, cool or metal surface.  Place it on a dry cloth or potholder, or on a wooden trivet or cooling rack.
  • Allow Pyrex to come to room temperature before immersing in water or placing in the freezer, refrigerator, microwave or pre-heated oven.
  • Don’t use Pyrex to microwave popcorn or heat foods in browning wrappers.  Microwavable popcorn bags and browning wrappers are specially designed to concentrate heat in targeted spots and may damage the glass.
  • Don’t heat empty or nearly empty glass containers in the microwave.  When heating oil or butter in the microwave, heat only for the minimal time required—don’t overheat.

Easy Care

  • Pyrex® glassware plastic lids are BPA free.  They are safe for use in the microwave and for food storage.  Pyrex® lids cannot be placed in conventional or convection ovens (because they’ll melt), unless specifically noted on the package that they are designed for oven use (as with Pyrex® Ultimate Storage silicone and glass lids).
  • Pyrex® glassware and lids are dishwasher safe, making cleanup easy and carefree.  Keep both plastic lids and glassware away from direct heat elements in the dishwasher.
  • When washing Pyrex® glassware by hand, use non-abrasive cleansers.  To remove baked-on foods, soak the dish and use a plastic or nylon cleaning pad if scouring is needed.

 

COLD/HOT PACK

 

Failure to follow these instructions may cause injury or property damage.

  • Keep out of reach of children.
  • Do not use if punctured, seam is split or COLD/HOT pack otherwise appears damaged.
  • Avoid eye contact and do not ingest material contained in this pack.
  • Not for use other than as directed below and in the accompanying products Safety and Usage Instructions.

 

If product is damaged, discontinue use and contact: Corelle Brands, LLC, Help Center at 1-800-999-3636 or contact online at www.worldkitchen.com

 

FREEZER USE:

  • Lay flat for atleast 8 hours

 

MICROWAVE HEATING INSTRUCTIONS: 

  • Only heat in microwave
  • DO NOT boil, heat on stove or use in any oven
  • TO PREVENT ERUPTION OR OTHER DAMAGES DO NOT HEAT HOT/COLD PACK FOR MORE TIME THAN IS STATED BELOW
  • DO NOT place warm COLD/HOT PACK directly on surfaces that may burn
  • USE hot pads to remove COLD/HOT PACK from the microwave
  • COLD/HOT PACK MUST BE COMPLETELY THAWED before using in a microwave oven
  • Heating a frozen pack could cause pack to rupture
  • Heat the room temperature COLD/HOT PACK in a microwave on HIGH for 1 1/2 minutes. If COLD/HOT PACK has not begun to expand after 1 1/2 minutes, continue to microwave on HIGH in 30 second intervals while watching the COLD/HOT PACK to see if it begins to expand. Once the COLD/HOT PACK begins to expand, heating is complete and microwave MUST BE TURNED OFF

PYREX SILICONE STORAGE

SAFETY, USE AND CARE

 

Read and save these instructions for best results with your new Pyrex® silicone storage.

These instructions apply to Pyrex® silicon storage bags and pouches.

 

Safety Warnings

 

  • DO NOT use bag under browning elements or directly on a heat source or open flame.
  • DO NOT cut food inside the bag with sharp utensils.

 

Use

 

Your silicone storage is designed for cooking and storing food

 

Can be used in:Decorated BagsTabbed
Bags
Double-Seal BagsPouch Storage
Standard ovenNoYesNoYes
Standard convection ovenNoYesNoYes
MicrowaveYesYesYesYes
Sous vide or boiling water in pan on stovetopYesYesYesYes
Sous vide (only) in Instant Pot® Pressure Cooker (see notes)YesYesYesYes
RefrigeratorYesYesYesYes
FreezerYesYesYesYes

 

Notes

  1. When cooking, do not heat bags to over 400° F. Decorated bags are not safe for use in the oven.
  2. When using in a microwave, slightly open seal to prevent contents from bursting.
  3. To prevent staining and blistering, avoid overheating of high-fat foods, sugar, oils and tomato sauce.
  4. Handle hot silicone bags with a potholder or dry cloth to avoid burns.
  5. Use care when opening hot silicone bags as steam can escape and burn.
  6. Avoid over-filling bags with too much liquid for freezing to ensure the seal does not stretch or break.
  7. For Instant Pot®, only use with sous vide function. DO NOT use with any other Instant Pot functions.

 

Care

Cleaning carefully will help keep your silicone storage in good condition.

 

Can be cleaned:Decorated
Bags
Tabbed
Bags
Double-Seal
Bags
Pouch
Storage
DishwasherTop rackTop rackTop rackTop rack
Hand washingYesYesYesYes
Cleaning padsPlastic or nylon onlyPlastic or nylon onlyPlastic or nylon onlyPlastic or nylon only
CleanserNon-abrasive onlyNon-abrasive onlyNon-abrasive onlyNon-abrasive only

 

Notes

  1. Before first use, wash silicone bags thoroughly.
  2. After washing, air dry bag thoroughly. Air dry (upside down) over a dish rack. If needed, use a hair dryer (set on ‘cool’) to dry the corners of the bag.
  3. When using a dishwasher, place bags upside down over tines in top rack.
  4. When drying, you can turn the bag inside out. DO NOT fold the seal inside out, as this can damage the seal.

 

PYREX is a registered trademark of Corning Inc., used under license by Corelle Brands LLC, an Instant Brands company

 

©2021 Corelle Brands LLC, an Instant Brands company

PYREX® WARRANTY

PYREX® Limited Two-Year Warranty

 

Corelle Brands LLC promises to replace any Pyrex glass product that breaks from oven heat, and any Pyrex non-glass accessory item with a manufacturing defect, within TWO YEARS from the date of purchase.

The owner must follow the Safety and Usage Instructions provided with the product. Please contact our Consumer Care Center for warranty claims. KEEP THE PRODUCT. You may be asked to return it.

Incidental and consequential damages are expressly excluded from these warranties. Some jurisdictions do not allow the exclusion or limitation on incidental or consequential damages, so the foregoing limitation or exclusion may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction.

For this warranty to apply, the owner must follow the Safety, Use & Care instructions. If you wish to make a warranty claim, contact the Corelle Brands Customer Care Center

CORNINGWARE® FRENCH WHITE® COOKWARE LIMITED 1 YEAR WARRANTY

Corelle Brands LLC will replace, or exchange for product of equal value (at Corelle Brands' option) any CorningWare® aluminum cookware that is defective in material or workmanship within 1 year from the date of the purchase.

Damage from overheating or improper use of the aluminum product is not covered by this warranty, nor is scratching, discoloration, or other deterioration of the coated surface. The owner must follow the Safety and Usage Instructions provided with the product. Should a warranty problem develop, contact Corelle Brands via our online contact formKEEP THE PRODUCT. You may be asked to return it.

 

Incidental and consequential damages are expressly excluded from this warranty. Some jurisdictions do not allow the exclusion or limitation on incidental or consequential damages, so the foregoing limitations or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

CORNINGWARE is a registered trademark of Corning Incorporated, Corning, New York 14831, used under license by Corelle Brands LLC, FRENCH WHITE is a registered trademark of Corelle Brands LLC. Distributed by Corelle Brands LLC, Rosemont, IL 60018.

CW BY CORNINGWARE® WARRANTY

Corelle Brands LLC promises to replace any stoneware bakeware item or glass cover with a manufacturing defect within one year from date of purchase. Accidental breakage from impact is not covered. For this warranty to apply, the owner must follow the safety and usage instructions.

Incidental and consequential damages are expressly excluded from these warranties. Some states do not allow the exclusion or limitation of incidental and consequential damages, so the foregoing limitation or exclusion may not apply to you. Should a warranty problem develop, contact the Corelle Brands office nearest you (see list) and explain what happened. KEEP THE PRODUCT. You may be asked to return it. These warranties give you specific legal rights. You may also have other rights, which vary from jurisdiction to jurisdiction. Should a question develop in the USA, contact Corelle Brands via our online contact form.

CORNINGWARE® ETCH™ WARRANTY

Limited One Year Warranty - CorningWare® Stoneware Bakeware and Glass Covers

Corelle Brands LLC promises to replace any stoneware bakeware item or glass cover with a manufacturing defect within one year from date of purchase. Accidental breakage from impact is not covered. For this warranty to apply, the owner must follow the safety and usage instructions.

Incidental and consequential damages are expressly excluded from these warranties. Some states do not allow the exclusion or limitation of incidental and consequential damages, so the foregoing limitation or exclusion may not apply to you. Should a warranty problem develop, contact the Corelle Brands office nearest you (see list) and explain what happened. KEEP THE PRODUCT. You may be asked to return it. These warranties give you specific legal rights. You may also have other rights, which vary from jurisdiction to jurisdiction. Should a question develop in the USA, contact Corelle Brands via our online contact form.

CORNINGWARE® FRENCH WHITE, CASUAL COLLECTIONS, COLOURS, CREATIONS, TRADITIONS & RYKU WARRANTY

Limited One Year Warranty- CorningWare® Stoneware Bakeware

Corelle Brands LLC promise to replace any stoneware bakeware item with a manufacturing defect within one year from date of purchase. Accidental breakage from impact is not covered. Incidental and consequential damages are expressly excluded. Some states do not allow the exclusion or limitation of incidental and consequential damages, so the foregoing limitation or exclusion may not apply to you. For this warranty to apply, the owner must follow the safety and usage instructions For more information, email us via our online contact form. Keep the product. You may be asked to return it. This warranty gives you specific legal rights. You may also have other rights, which vary from jurisdiction to jurisdiction.

CORNINGWARE® PORTABLES™ WARRANTY

LIMITED ONE YEAR WARRANTY - CORNINGWARE® PORTABLES™ STONEWARE OVENWARE

Corelle Brands promises to replace any stoneware ovenware (dish) with a manufacturing defect within one year from date of purchase.

LIMITED ONE-YEAR WARRANTY PARTS/ACCESSORIES
Any non-stoneware ovenware part/accessory with a manufacturing defect will be replaced without charge within one year from date of purchase. Corelle Brands will replace at no charge (Corelle Brands option) provide a refund for any carrying case or hot/cold pack of the CORNINGWARE PORTABLES which is defective in materials or workmanship for one year from date of purchase. This warranty does not apply to any damage resulting from misuse. Accidental breakage from impact is not covered. Incidental and consequential damages are expressly excluded. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the foregoing limitation or exclusion may not apply to you.

For these warranties to apply, the owner must follow the Safety and Usage Instructions. Should a warranty problem develop, contact Corelle Brands via our online contact form and explain what happened. KEEP THE PRODUCT. You may be asked to return it.
These warranties give you specific legal rights. You may also have other rights, which vary from jurisdiction to jurisdiction.

For more information on food handling, call USDA's Meat and Poultry Hotline 1-800-535-4555, 10:00 a.m. - 4:00 p.m. weekdays Eastern time.

CORNINGWARE is a Registered Trademark of Corning Incorporated, Corning, New York 14831.

CORNINGWARE® STOVETOP™ - PYROCERAM® WARRANTY

10 Year Limited Warranty Pyroceram & Glass-Ceramic Products

Corelle Brands LLC promises to replace any glass-ceramic (bowl) cookware item that breaks from hot or cold temperatures within 10 years from date of purchase.

2 Year Limited Warranty on Pyrex® Glass Covers

Corelle Brands LLC promises to replace any PYREX cover that breaks from oven heat within 2 years from date of purchase.

2 Year Limited Warranty Parts Limited Warranty Parts / Accessories

Any non-glass part/accessory with a manufacturing defect will be replaced without charge within 2 years from date of purchase.

This warranty does not cover damage resulting from negligence, misuse, abuse, institutional/commercial use or purposes other than normal household use.

This warranty does not apply to damage resulting from improper cleaning with abrasive cleaners, or cover the interior or exterior against discoloration or stains acquired during normal use.

The owner must follow the Safety and Usage Instructions provided with the product. Please contact our Consumer Care Center for warranty claims. KEEP THE PRODUCT. You may be asked to return it. Incidental and consequential damages are expressly excluded from this warranty. Some jurisdictions do not allow this exclusion or limitation, so the foregoing exclusion or limitation may not apply to you. This warranty gives you specific legal rights and you may also have other rights, which may vary from jurisdiction to jurisdiction.

EKCO® KITCHENWARE / GADGETS WARRANTY

No Questions Asked Limited warranty. Corelle Brands LLC warrants all items to be free from defects in material or workmanship, and, on return, will gladly repair or replace it with the same item or one of a similar value at no cost to you. No questions asked. Please contact our Consumer Care Center for warranty claims.

Since 1888, we have proudly supplied fine products for the home. You can be confident that the EKCO brand stands for durability, excellent value and innovative design.

MAGNALITE® FIFTY YEAR LIMITED WARRANTY

Corelle Brands LLC. Will replace, or exchange for product of equal value (at Corelle Brands’s option) any Magnalite® aluminum cookware that is defective in material or workmanship within 50 years from the date of the purchase when used under normal household conditions.

Damage from overheating or improper use of the aluminum product is not covered by this warranty, nor is scratching, discoloration, or other deterioration of the aluminum surface. This warranty does not apply to staining, warping, pitting, or damage resulting from misuse, negligence, accidents or attempted repair. This warranty does not apply to the finish of the phenolic handles or knobs.

The owner must follow the Safety and Usage instructions provided with the product. Please contact our Consumer Care Center for warranty claims. KEEP THE PRODUCT. You may be asked to return it.

Incidental and consequential damages are expressly excluded from this warranty. Some jurisdictions do not allow the exclusion or limitation on incidental or consequential damages, so the foregoing limitations or exclusion may not apply to you.

This warranty gives you specific legal rights which vary from jurisdiction to jurisdiction.

CHICAGO CUTLERY® WARRANTY

Corelle Brands promises to repair or replace, or at Corelle Brands’ option, exchange for an item of equal or greater value any Chicago Cutlery® knife with defects in material or workmanship for the lifetime of the product. This warranty does not cover damage resulting from negligence, misuse, abuse, institutional/commercial use or purposes other than normal household use. This warranty does not cover wood blocks or cutting boards. Should a warranty problem develop, contact Corelle Brands Consumer Care. KEEP THE PRODUCT. You may be asked to return it. Incidental and consequential damages are expressly excluded from this warranty. Some jurisdictions do not allow this exclusion or limitation, so the foregoing exclusion or limitation may not apply to you. This warranty gives you specific legal rights and you may also have other rights, which may vary from jurisdiction to jurisdiction.

 

Note: see separate Prime by Chicago Cutlery warranty.

 

CHICAGO CUTLERY is a registered trademark of Corelle Brands Holdings Inc, used with permission by Corelle Brands LLC, Rosemont, IL 60018.

© 2020 Corelle Brands LLC, Rosemont, IL 60018

CHICAGO CUTLERY® KNIVES SAFETY AND USAGE INSTRUCTIONS

Chicago Cutlery Knives Use & Care

Knife Care

  • For best results, hand wash your knives with soap and water and dry immediately.
  • Soaking wood-handled knives in water can remove the natural oils from the handles.
  • DO NOT put knives in the dishwasher. Dishwasher use may cause nicks on the blade edges. Additionally, the heat and detergent may have a corrosive effect on the knives and damage the handle.
  • DO NOT cut through bone with knives or use knives to poke, pry or separate frozen foods.
  • DO NOT use knives as screwdrivers or can openers. This is not their intended purpose and can bend or break the blade or edge.

 

Knife Storage

  • Sharp knives should never be stored loose in a drawer because contact with hard objects can dull the blade. Many CHICAGO CUTLERY sets are sold with a hardwood block for safe, convenient storage.
  • MAGNASTRIP® storage is another way for convenient and safe storage, saving counter space with a magnetic strip.
  • CHICAGO CUTLERY knives purchased individually are available in blade protectors. The blade protectors help keep the knife sharp and provide safe and convenient storage at home.

 

Sharpening

Sharpeners are not for use on scalloped or serrated edges. For optimum performance, knives should be sharpened after every couple of uses. Use a scouring powder after use to clean and remove metal particles from your sharpening steel. After cleaning the steel, rinse with water, dry it thoroughly and store in a dry place.

 

Sharpening Steel

  • Hold sharpening steel point down on flat stable surface such as a table or cutting board.
  • Angle knife blade approximately 15 degrees from the sharpening steel. Imagine the knife blade is at approximately 11 o’clock and 1 o’clock.
  • Pull the knife down and across the sharpening steel in a slight arc, pulling the knife handle toward you. Repeat on the other side of the steel.
  • Repeat these steps 3-5 times, alternating the right and left side of the cutting edge.

CHICAGO CUTLERY® CUTTING BOARDS

Chicago Cutlery Cutting Boards Use & Care

  • Hand wash with hot soapy water.
  • For tougher jobs, sprinkle salt on ½ of a lemon and use as a scouring pad.
  • Hand washing is recommended.
  • CHICAGO CUTLERY cutting boards are reversible to reduce possible food contamination. Use one side for meats and the other side for fruits and vegetables.
  • Protect counters, use as a serving board, and transport food from cutting to cooking.
  • The Polyworks™ cutting boards are dishwasher safe.

SNAPWARE® TOTAL SOLUTION WARRANTY

PYREX® Glass LIMITED TWO-YEAR WARRANTY

 

Corelle Brands LLC promises to replace this PYREX® glass vessel if it breaks from oven heat, within TWO YEARS from the date of purchase. The foregoing warranty apply only to products damaged during normal household use.

 

SNAPWARE® PLASTIC LIMITED LIFETIME WARRANTY

 

Corelle Brands LLC promises to replace this SNAPWARE® plastic lid if it is found to have a defect in materials or workmanship during the LIFETIME of the product. The foregoing warranties apply only to products damaged during normal household use. These warranties do not cover damage resulting from misuse, negligence, accidental breakage or attempted repair. For these warranties to apply, the owner must follow the applicable Safety and Usage Instructions set forth above. These warranties do not apply to items that are: used while camping; used commercially or institutionally; or damaged while moving or in related storage. If the exact item is not available, it will be replaced with a comparable item. Incidental and consequential damages are expressly excluded. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the foregoing limitation or exclusion may not apply to you. If making a warranty claim, KEEP THE PRODUCT, you may be asked to return it.

 

This warranty gives you specific legal rights. You may also have other rights, which vary from jurisdiction to jurisdiction. Please contact our Consumer Care Center for warranty claims.

 

SNAPWARE is a registered trademark of Snapware Corporation, used with permission by Corelle Brands LLC. PYREX is a registered trademark of Corning Incorporated, used under license by Corelle Brands LLC. TOTAL SOLUTION is a trademark of Corelle Brands. Holding Company, Inc., used with permission by Corelle Brands LLC.

SNAPWARE® LIFETIME WARRANTY

LIFETIME WARRANTY: Corelle Brands LLC promises to replace this SNAPWARE® plastic lid and vessel if it is found to have a defect in materials or workmanship during the LIFETIME of the product. The foregoing warranties apply only to products damaged during normal household use. These warranties do not cover damage resulting from misuse, negligence, accidental breakage or attempted repair. For these warranties to apply, the owner must follow the applicable Safety and Usage Instructions set forth above. These warranties do not apply to items that are: Used while camping, used commercially or institutionally; or damaged while moving or in related storage. If the exact item is not available, it will be replaced with a comparable item. Incidental and consequential damages are expressly excluded. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the foregoing limitation or exclusion may not apply to you. If making a warranty claim, KEEP THE PRODUCT you may be asked to return it. This warranty gives you specific legal rights. You may also have other rights, which vary from jurisdiction to jurisdiction. Should a warranty issue develop, contact the Corelle Brands LLC Help Center at 1-800-999-3436. For more information contact our Consumer Care Center. SNAPWARE is a registered trademark of Snapware Corporation, used with permission by Corelle Brands LLC. DISTRIBUTED BY CORELLE BRANDS LLC, P.O. BOX 733, ROSEMONT, IL 60018 USA © Corelle Brands LLC.

SNAPWARE® USE & CARE

WARNINGS FAILURE TO FOLLOW THE WARNINGS BELOW MAY RESULT IN PERSONAL INJURY OR PROPERTY DAMAGE

 

SNAPWARE® MODS (AIRTIGHT) AND PLASTIC STORAGE BOWLS

  • DO NOT use Lids in conventional or convection ovens, under browning elements, or on stovetop.
  • Snapware plastic lids can be used in a microwave oven, refrigerator, or freezer.
  • When using in a microwave, unlatch lid and offset slightly from container.
  • DO NOT use in conventional or convection ovens, under browning elements, or on stovetop.
  • Snapware can be washed in the dishwasher, top rack only, or by hand in hot soapy water. .
  • Avoid cutting food inside the vessels with sharp utensils.
  • Avoid abrasive cleaners and scrub pads.
  • To prevent staining and blistering, avoid overheating of high-fat foods, sugar, oils and tomato sauce.

 

SNAPWARE® TOTAL SOLUTION®; GLASS

PYREX® GLASS Vessels

FAILURE TO FOLLOW THE WARNINGS BELOW MAY RESULT IN PERSONAL INJURY OR PROPERTY DAMAGE, OR MAY CAUSE YOUR GLASSWARE TO BREAK OR SHATTER IMMEDIATELY OR LATER. Avoid sudden temperature changes to glassware.

  • DO NOT: add liquid to hot glassware; place hot glassware on a wet or cool surface; or handle hot glassware with a wet cloth. Allow hot glassware to cool on a cooling rack, potholder, or dry cloth. Allow hot glassware to cool before washing, refrigerating or freezing. Preheat oven before inserting glassware.
  • DO NOT use on or under a flame or other direct heat source, including on a stovetop, under a broiler, on a grill, or in a toaster oven. Add a small amount of liquid sufficient to cover the bottom of the dish prior to cooking foods that may release liquid. Avoid handling hot glassware without dry potholders.
  • DO NOT: use glassware to microwave popcorn or foods wrapped in heat-concentrating material (such as special browning wrappers); heat empty or nearly empty glassware in microwave, or overheat oil or butter in microwave. Be careful when handling broken glass because pieces may be extremely sharp and difficult to locate.
  • DO NOT use or repair any glassware that is chipped, cracked or severely scratched.
  • DO NOT drop or hit glassware against a hard object or strike utensils against it.
  • PYREX® Glassware can be used for cooking, baking, warming, and reheating food in microwave ovens and preheated conventional or convection ovens. PYREX® glassware is dishwasher safe. This product is intended for normal household use only.
  • AVOID SUDDEN TEMPERATURE CHANGES.
  • DO NOT place hot glassware on wet or cool surface. Allow hot glassware to cool on a cooling rack, potholder or dry cloth.
  • DO NOT use on or under a flame or other direct heat source. Add a small amount of liquid sufficient to cover the bottom of the dish prior to cooking foods that may release liquid.
  • DO NOT overheat oil or butter in microwave.
  • PYREX® glassware can be used for cooking, baking, warming, and reheating food in microwave ovens and preheated conventional or convection ovens. PYREX® glassware is dishwasher safe. This product is intended for normal household use only.

 

SNAPWARE® TOTAL SOLUTION® PLASTIC LIDS AND/OR VESSELS

  • DO NOT use Lids in conventional or convection ovens, under browning elements, or on stovetop.
  • Snapware plastic lids can be used in a microwave oven, refrigerator, or freezer.
  • When using in a microwave, unlatch lid and offset slightly from container.
  • Larger capacities may exhibit leakage after prolonged microwave use.
  • DO NOT use in conventional or convection ovens, under browning elements, or on stovetop.
  • Snapware can be washed in the dishwasher, top rack only, or by hand in hot soapy water. 
  • Avoid cutting food inside the vessels with sharp utensils.
  • Avoid abrasive cleaners and scrub pads.
  • To prevent staining and blistering, avoid overheating of high-fat foods, sugar, oils and tomato sauce.
  • To Write-On use a soft tip non-toxic permanent or wet erase marker in the write here area only.
  • To remove markings, rub using a soft cloth or paper towel or wash the lid.
  • If the ink becomes hard to remove, a few drops of isopropyl alcohol can be used to remove writing.

 

SNAPWARE® PLASTIC LIDS AND/OR VESSELS

  • DO NOT use in conventional or convection ovens, under browning elements, or on stovetop.
  • Snapware plastic lids can be used in a microwave oven, refrigerator, or freezer. When using in a microwave, unlatch lid and offset slightly from container. Larger capacities may exhibit leakage after prolonged microwave use.
  • Before first use, wash vessels and lids thoroughly. Snapware lids and vessels can be washed in the dishwasher, top rack only, or by hand in hot soapy water. To Write-On use a soft tip non-toxic permanent or wet erase marker in the write here area only.

 

SNAPWARE® ACCESSORIES; PLASTIC

Ice Pack USE & CARE

  • DO NOT heat in microwave.
  • Snapware Ice Packs can be stored in the freezer or refrigerator.
  • Before first use, wash thoroughly in the dishwasher, top rack only, or by hand in hot soapy water.
  • Ice packs fit inside SNAPWARE® Total Solution® vessels or on top of the lids.
  • Once frozen, the ice packs will stay cool for approximately 4 hours at room temperature.

 

Peel-Off Lid USE & CARE

  • DO NOT use Lids in conventional or convection ovens, under browning elements, or on stovetop.
  • Snapware plastic lids can be used in a microwave oven, refrigerator, or freezer.
  • When using in a microwave, remove lid and offset slightly from container.
  • DO NOT use in conventional or convection ovens, under browning elements, or on stovetop.
  • Peel-off lids are NOT airtight and leak-proof.
  • Peel-Off lids can be washed in the dishwasher, top rack only, or by hand in hot soapy water.

 

Steamer Tray USE & CARE

  • DO NOT use Steamer Tray in conventional or convection ovens, under browning elements, or on stovetop. Food can be served in the glass vessel and stored by adding the lid. Steamer Tray can be washed in the dishwasher, top rack only, or by hand in hot soapy water. For perfectly steamed food, follow the directions below.
  • To ensure food cooks fully and evenly, cut into uniform pieces.
  • Add 2-3 tablespoons of water to the bottom of the glass container. Set Steamer Tray onto glass container over the water.
  • Place food to be steamed into the Steamer Tray allowing space between pieces for steam circulation.
  • Place lid loosely on top of steamer; the openings between lid and steamer are designed to allow venting.
  • Steam food in microwave oven on High setting per chart below.

 

Food to be Steamed Amount Recommended Time
Broccoli 2 cups 2-3 minutes
Cauliflower 2 cups 2-3 minutes
Carrots 2 cups 3-5 minutes
Chicken Breast 6 oz 3-5 minutes
Fresh Fish 6 oz 3-5 minutes

Caution:

  • Microwave ovens may vary so test frequently when first using to avoid overcooking or undercooking. .
  • Use oven mitts when removing from MWO. Tilt over sink to drain out any remaining water.
  • Let stand a few minutes after heating and be careful of steam when removing lid.

 

PRODUCE KEEPER TRAY™ USE & CARE

  • DO NOT use Produce Keeper Tray™ in conventional or convection ovens, microwave ovens, under browning elements, or on stovetop. For extended storage of fresh fruits and vegetables, use the SNAPWARE® Produce Keeper Tray™ in the bottom of your 6.5 cup square Pyrex® glass container. The tray captures the natural gases emitted by produce to slow down the ripening process which will keep you food tasting fresh longer. In addition, the tray elevates your produce above excess water to reduce mold on tender berries and lettuce. For best results:
  • Do not wash produce before storing
  • Store fruits and vegetables on top of dry Produce Keeper tray in sealed container
  • Store sealed container in refrigerator
  • Wash produce before eating
  • The Produce Keeper Tray™ is most effective at extending freshness when storing fruits and vegetables that emit, or are affected by, high amounts of natural ripening gases. Examples of affected fruits and vegetables includes, but is not limited to apples, pears, nectarines, kiwi fruit, broccoli, cauliflower, lemons/limes, avocados, asparagus, cantaloupe, and cucumbers. Freshness results may vary depending on the type of produce stored. The Produce Keeper Tray™ is dishwasher safe, top rack only. Dry thoroughly to maintain the tray’s effectiveness for up to one year.

 

CANISTERS USE & CARE

  • DO NOT use in microwave, conventional or convection ovens, under browning elements, or on stovetop.
  • Snapware® plastic lids and canisters can be used in the refrigerator or freezer.
  • Before first use, remove gasket from lid, wash and dry thoroughly.
  • For cleaning, unscrew lid from container
  • Wash by hand in hot soapy water.
  • Avoid abrasive cleaners, scrub pads and sharp utensils.

 

HOME STORAGE; SNAP N’ STACK® USE & CARE

  • DO NOT use in conventional or convection ovens, under browning elements, or on stovetop.
  • Can be used in a conventional microwave oven, refrigerator or freezer.
  • Before first use, wash containers and lids thoroughly.
  • Wash in the dishwasher, top rack only, or by hand in hot soapy water.
  • For safety, remove lid before microwaving: cover with paper towel to prevent spatters.
  • Avoid abrasive cleaners, scrub pads and sharp utensils.

 

HOME STORAGE; SMART STORE® USE & CARE

  • DO NOT use in conventional or convection ovens, under browning elements, or on stovetop.
  • Can be used in refrigerator or freezer.
  • Before first use, wash containers and lids thoroughly.
  • Wash by hand in hot soapy water.
  • Avoid abrasive cleaners, scrub pads and sharp utensils.

 

YARN-TAINERS™ USE & CARE

  • DO NOT use in microwave, conventional or convection ovens, under browning elements, or on stovetop.
  • Can be used in refrigerator or freezer.
  • Before first use, wash and dry thoroughly.
  • For cleaning, unscrew lid from container
  • Wash by hand in hot soapy water.
  • Avoid abrasive cleaners, scrub pads and sharp utensils.

 

Snapware Total Solutions Use & Care

  • Read these instructions and warranties carefully and save them for future reference.
  • For more information, visit www.snapware.com or call the Corelle Brands Help Center at 1-800-999-3436.

WARNINGS

FAILURE TO FOLLOW THE WARNINGS BELOW MAY RESULT IN PERSONAL INJURY OR PROPERETY DAMAGE, OR MAY CAUSE YOUR GLASSWARE TO BREAK OR SHATTER IMMEDIATELY OR LATER.

Avoid Sudden Temperature Changes to your Glassware. To avoid risk of breakage due to a sudden temperature change to your PYREX® glassware. 

  • DO NOT add liquid to hot glassware, place hot glassware on a wet or cool surface, or handle hot glassware with a wet towel, wet potholder or other wet cloth.
  • DO NOT place hot glassware directly on a countertop or any metal surface, or in the sink. Allow hot glassware to cool on a cooling rack, dry potholder or dry cloth. Be sure to allow hot glassware to cool as provided above before washing, refrigeration or freezing.

 

Oven Must be Preheated Before Inserting Glassware.

  • DO NOT insert glassware into oven for cooking or reheating until the oven has been preheated to the desired temperature.
  • DO NOT Use on or Under a Flame or Other Direct Heat Source, including on a stovetop, under a broiler, on a grill or in a toaster oven.

 

Add Liquid to the Bottom of Glassware when Cooking Certain Foods. When preparing food that may release liquid, add a small amount of liquid sufficient to cover the bottom of the glassware prior to cooking.

  • DO NOT: use glassware to microwave popcorn or foods wrapped in heat-concentrating material (such as special browning wrappers); heat empty or nearly empty glassware in the microwave; or overheat oil or butter in microwave (use minimum cooking time). Plastic lids should be removed for reheating purposes. Always loosen latches and remove lid.

 

Be Careful When Handling Broken Glass. Broken glass pieces may be extremely sharp and difficult to locate.

  • DO NOT use or repair any glassware that is broken, chipped, cracked or severely scratched.
  • DO NOT drop or hit glassware against a hard object.
  • DO NOT strike utensils against glassware.

 

HOW TO CARE FOR YOUR PYREX® GLASSWARE:

PYREX® glassware and SNAPWARE® lids are dishwasher safe, and may also be washed by hand. When using dishwasher, load dishes to avoid bumping against other items during dishwashing cycle. Use non-abrasive cleansers. If scouring is necessary, use only plastic or nylon cleaning pads, again with non-abrasive cleansers.

 

SNAPWARE® PLASTIC LIDS

Can be used in a microwave oven, refrigerator or freezer.

  • DO NOT use in a conventional or convection oven.
  • DO NOT Use On or Under a Flame or Other Direct Heat Source, including on a stovetop, under a broiler, on a grill or in a toaster oven.

 

In order to make use of the write-on space on your lid please follow these instructions:

  • To Write On: Use a soft tip non-toxic permanent marker or a soft tip wet erase marker. Writing should be contained to the write here area and marking on the textured areas should be avoided. You will not be able to remove the ink if it is on the texture area.
  • To Remove Markings:
    • Wet Erase Marker - Simply wash the lid by hand or in the dishwasher.
    • Permanent Marker - Gently rub off using a soft dry dish cloth, paper towel or tissue.
    • Other Considerations: Should the ink become hard to remove, you can use a few drops of isopropyl alcohol to remove writing.

ZOID™ WARRANTY

ZOID™ cutting tools are warranted to the original purchaser only to be free from defects in material and workmanship for the product’s useful life.  Proof of purchase from an authorized ZOID™ retailer is required for all warranty claims.  Please keep your proof of purchase, as you may be required to provide this for warranty.  This warranty does not apply to damage that INSTANT BRANDS determines to result from misuse, alterations, abuse, normal wear and tear, lack of maintenance, or accidents.  KEEP THE PRODUCT, as you may be asked to return it.  This warranty does not apply to blades / blade refills.

This Limited Lifetime Warranty applies to purchases made from authorized retailers of ZOID™ by the original owner and is not transferable.  Provided the product was used in accordance with the use & care instructions, Instant Brands will, in its sole and exclusive discretion, either: (i) repair defects in materials or workmanship; or (ii) replace the product.  In the event that your product is replaced, the Limited Lifetime Warranty on the replacement product will expire twelve (12) months from the date of receipt.  Failure to register your product will not reduce your warranty rights.  The liability of Instant Brands, if any, for any allegedly defective product or part will not exceed the purchase price of a comparable replacement product.  

 

What is not covered by this warranty?

  1. Products purchased, used, or operated outside of the United States and Canada.
  2. Products that have been modified or attempted to be modified. 
  3. Damage resulting from accident, alteration, misuse, abuse, neglect, unreasonable use, use contrary to the operating instructions, normal wear and tear, commercial use, improper assembly, disassembly, failure to provide reasonable and necessary maintenance, fire, flood, acts of God, or repair by anyone unless directed by an Instant Brands representative.
  4. Use of unauthorized parts and accessories.
  5. Incidental and consequential damages.
  6. The cost of repair or replacement under these excluded circumstances. 

 

EXCEPT AS EXPRESSLY PROVIDED HEREIN AND TO THE EXTENT PERMITTED BY APPLICABLE LAW, INSTANT BRANDS MAKES NO WARRANTIES, CONDITIONS OR REPRESENTATIONS, EXPRESS OR IMPLIED, BY STATUTE, USAGE, CUSTOM OF TRADE OR OTHERWISE WITH RESPECT TO THE PRODUCT OR PARTS COVERED BY THIS WARRANTY, INCLUDING BUT NOT LIMITED TO, WARRANTIES, CONDITIONS, OR REPRESENTATIONS OF WORKMANSHIP, MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE OR DURABILITY.

 

Some states or provinces do not allow for: (1) the exclusion of implied warranties of merchantability or fitness; (2) limitations on how long an implied warranty lasts; and/or (3) the exclusion or limitation of incidental or consequential damages; so these limitations may not apply to you.  In these states and provinces, you have only the implied warranties that are expressly required to be provided in accordance with applicable law.  The limitations of warranties, liability, and remedies apply to the maximum extent permitted by law.  This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state or province to province. 

 

Warranty Claims

To make a warranty claim, please contact our Customer Care Department by phone at 1-800-999-3436 or by creating a support ticket online here.

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